We understand that when you need our services that it may be an unsettling time. We understand that you may need reassurance about how we are progressing.

HOW WE BEGIN:
The start of the process is usually a meeting. We will not commence working for you until we fully understand the nature of the work you wish us to undertake. Together we will define the boundaries of the work which you wish us to undertake.

DURING THE WORK:
We will naturally produce the end result, however we will be happy to provide you with whatever information you need when you need it. It may of course not necessarily be the information you want to hear, but it will be honest, fair and unbiased.

CONFIDENTIALITY:
We will ensure that your total confidentiality is guaranteed and we mean it. We will not talk to anybody without your permission. Discretion is a natural and essential part of our work and we would never put you into a situation where your position is compromised. You are always in control of the work we undertake. We may for example during an investigation uncover other issues that you were unaware of. If this happens -and it can, then we will always discuss this and take further instructions from you. We will not proceed without those further instructions as any other issues may not be pressing, or may have implications in other areas that you do not wish to pursue at the present time.

THE OUTCOMES OF OUR WORK:
The results of our work will depend on the nature of the work being undertaken, it may be a report, a court appearance, photographic or video evidence. We will present and discuss the results of our work with you where and when you wish.

WHAT HAPPENS NEXT?
When we have made our presentation, you may need to make a decision on how to act next, it may be that the right thing to do at the time is nothing, or it may be necessary to take positive action, you may even be compelled to take action by what is uncovered. We cannot tell you what to do, we may however based on our prior experience be able to advise what might happen if certain courses of action are taken, but be aware that every circumstance is different.

What ever you choose to do, we will be available to advise and support wherever and whenever we can.